Engagement Process
From first call to exercised continuity documentation
Every engagement follows a clear sequence so clients know what happens at each stage and what we need from their team.
1. Scoping call
We discuss your sites, industry obligations, existing documentation, and timeline. You receive a written scope and fee quote within five business days. No charge for the initial call.
2. Kick-off and data gathering
We issue a document request list: org charts, prior risk registers, insurance schedules, supplier contracts for critical goods, and incident history. Site visits are scheduled for operational areas we cannot assess remotely.
3. Analysis and workshops
Risk identification sessions with department heads. Business impact analysis for critical activities. We document recovery time objectives agreed with your leadership, not imposed from a template.
4. Draft delivery
Continuity playbooks, risk register updates, and communication trees delivered for your review. You have ten business days to comment. We hold a walkthrough call to explain structure and ownership assignments.
5. Tabletop exercise
Facilitated scenario session with the roles named in your plans. Observations are logged and converted into plan amendments before final sign-off.
6. Final sign-off and handover
Board-ready executive summary plus full operational documentation. Exercise report, review calendar, and contact sheet for our team if you need annual updates.
Ready to begin?
Most engagements start within three weeks of signed scope. Regional site visits may extend lead time during wet season road closures.
Request a scoping call