Refund Policy
Effective date: 1 January 2025
This policy applies to fees paid to Poplar Core Strategy Group Pty Ltd for business continuity and risk advisory services.
General principle
We quote fees in writing before work begins. Refund eligibility depends on engagement type, work completed, and notice given for cancellations.
Project-based engagements
Continuity planning and supply chain reviews billed as fixed project fees:
- Before work starts: Full refund of any advance payment minus documented third-party costs already incurred (e.g. venue deposits we cannot recover).
- After kick-off: Advance payments are non-refundable. Partial refunds for undelivered phases may be considered if we mutually agree to terminate early. Work completed to date is invoiced at quoted rates.
- Draft delivery: No refund once draft deliverables are accepted for review unless we fail to deliver agreed scope documented in the engagement letter.
Day-rate advisory work
Operational risk assessments billed per day:
- Cancelled days with at least five business days’ notice: no charge.
- Cancelled days with less than five business days’ notice: fifty percent of the day rate applies.
- On-site days where access is denied without notice: full day rate applies.
Crisis response workshops
- Deposit (AUD 1,000): Required to confirm scheduling.
- Cancellation 5+ business days before: Deposit refunded or applied to rescheduled date within 60 days.
- Cancellation fewer than 5 business days before: Deposit forfeited.
- Rescheduling: Free with 5+ business days’ notice if new date is within 60 days and facilitator availability permits.
Non-refundable items
- Work already performed and delivered
- Third-party venue or travel costs incurred on your authority
- Materials purchased specifically for your engagement
- No-show participants on workshop days (session proceeds as planned)
Refund process
Email info@content-poplarcore.click with your invoice number and reason. We acknowledge within three business days and decide within ten business days. Approved refunds are processed to the original payment method within fourteen business days.
Deposits and partial payments
Project engagements typically invoice 40% on acceptance, 40% at draft delivery, and 20% on final sign-off. Each stage payment covers work through that milestone. Earlier stages are not refundable once the next stage begins.
Cancellation by us
If we cancel due to unforeseen circumstances, we refund unused prepaid amounts or offer rescheduling at your choice.
Disputes
Contact us first to resolve concerns. Unresolved disputes are handled under our Terms of Service and Western Australian law.
Contact
Poplar Core Strategy Group Pty Ltd
Office 9, 36 Demo Street, Perth WA 00000
Email: info@content-poplarcore.click
Phone: +61 8 0000 5410