Client Stories
Evidence from continuity and risk engagements
Testimonials
Our aged-care facility needed evacuation procedures that matched how staff actually move residents — not a generic template. Claire spent two days on site, including an evening shift, before drafting anything. The final playbook references our wing layout and backup power limitations explicitly.
Facility Manager, Perth metro aged care
Marcus identified that three of our critical lubricant suppliers shared the same interstate warehouse. We had never mapped that dependency. The resilience review took longer than we budgeted because we added two suppliers mid-project, but the extra cost was agreed upfront.
Procurement Lead, Pilbara maintenance contractor
The tabletop on a cyber incident felt uncomfortable — which was the point. Our IT manager and warehouse supervisor argued about communication channels for forty minutes. Yuki kept the discussion productive. We rewrote our escalation tree the following week.
General Manager, wholesale distribution
Board members appreciated the executive summary Poplar Core produced alongside the full continuity binder. I would have liked more mining-specific case references in the first draft, but they incorporated our feedback within a week.
Non-executive Director, resources services company
Extended case: Regional hospital network
A three-hospital network in regional Western Australia faced an audit finding that their continuity plans were outdated and not exercised. Poplar Core conducted a six-week engagement:
- Week 1–2: Interviews with emergency department charge nurses, facilities managers, and IT leads at each site. Mapping of critical clinical pathways and inter-hospital patient transfers.
- Week 3–4: Draft playbooks for power failure, IT outage, and mass-casualty surge. Each playbook named a primary and alternate decision-maker per scenario.
- Week 5: Facilitated tabletop at the largest site with participants from all three hospitals joining via video. Scenario: simultaneous generator fault and road closure blocking staff access.
- Week 6: Final documentation delivered to the audit committee with a twelve-month review schedule and exercise log template.
The network reported that the exercised scenario revealed a gap in after-hours contact lists — resolved before final delivery. Audit follow-up noted improved documentation without requiring additional consultant hours.
Extended case: Perth engineering firm
A 90-person engineering consultancy needed continuity planning before renewing a government contract. Their prior plan listed generic “work from home” steps without addressing secure document handling or project deadline obligations.
Poplar Core delivered a risk register with twelve operational risks, four rated high. Continuity strategies covered client data on field laptops, single-point expertise in two niche disciplines, and office lease expiry during a potential relocation.
The firm chose a fixed project fee rather than day-rate billing. Delivery took eight weeks including a half-day workshop where project managers practised notifying clients of a two-day office closure.